Terms
Before booking/entering, please read and understand the following terms and conditions to ensure a safe and enjoyable experience for all guests,
Entry
Waiver must be signed to ensure entrance. By signing Mini Playtown Inc’s waiver, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in Mini Playtown Inc’s Waiver.
Mini Playtown enforces a "socks-only" policy for all visitors to prioritize hygiene and ensure a safe and comfortable environment.
General entry is at first come first serve basis and subject to availability. You can pre purchase tickets online in advance to guarantee entry.
Supervision
Parents/guardians are required to supervise their children at all time.
Mini Playtown does not take responsibility for any injuries or any lost/stolen items.
Surveillance cameras are installed around the facility for safety of our guests.
Health and Safety:
Our commitment to providing the best experience for all our guests includes dedicating one hour between play time to clean and sanitize our play area. Your safety and enjoyment are our top priorities, and this extra effort ensures a clean and welcoming environment for everyone.
For the safety of all children, please do not visit the play area if your child is feeling unwell or has any contagious illnesses.
Please help us keep the Mini Playtown clean and safe for everyone. carefully, dispose trash in designated areas. Please report any spills or hazards to our staff so we can take immediate action to keep everyone safe.
Please refrain from bringing any nut-based products into Mini Playtown.
Code of Conduct:
Please encourage your child to share and play nicely with others to ensure the safest and playful experience for all visitors.
Disrespectful conduct (rough play or aggressive behavior, use of foul language) will result in eviction from the premises.
Mini Playtown reserves the right to deny/ revoke entry of an adult or child in case of equipment misuse/ disrespect/ pose of harm or non-compliance to the terms and conditions set by Mini Playtown.
Failure to comply with these terms and conditions may result in removal from the play area/facility without a refund.
Food and Beverages:
Food and drinks from outside of our facility are not allowed into Mini Playtown.
We provide designated areas for dining and offer a selection of child-friendly snacks and beverages in our cafe.
Mini Playtown is a peanuts/nut aware facility but we do not guarantee if it is nut free environment.
Absolutely no alcohol is allowed at Mini Playtown, at any time, including private parties.
Photography and Video:
Please respect the privacy of other families by not capturing images or videos of their children without permission. Taking photos and videos of your children is allowed.
Closures and Refunds:
All tickets and purchases are non-refundable.
In case of unforeseen closures, we will provide refunds or alternative arrangements.
Birthday Parties
When booking any type of party with Mini Playtown, you are entering an agreement to our policies and procedures that are listed below…
Cancellation:
We do not offer cancellations once a party is booked.
Rescheduling:
You may reschedule one time, due to an illness or family emergency.
We require 15 days notice to reschedule.
When you reschedule your party, the full deposit amount will be available.
Party must be rescheduled up to 3 months after the original party date.
Additions and Upgrades
Upgrades to your party package must be made a minimum of 15 business days prior to the party date.
Downgrades
Party Packages for guests cannot be downgraded. Private parties which require the closure of the facility cannot be downgraded less than 30 days from the party date. Downgrades must be made via email.
Final Payment
To reserve your party, you are required to pay a non-refundable 50% initial deposit. The remaining 50% balance of the payment is due at the time of “signing in” the day of the party.
Guest Sign in
All waivers can be signed online to expedite the entry process
Additional guests for parties will be an extra charge of $15
Set-up Time/Clean-up Time
Set-up time is 15 minutes prior to the start of the party
After your party time is over, please leave in a timely manner to allow staff enough time to sanitize and clean the area for the next party or drop in play
When your party time is over, children are not permitted back into the town.
Party Food
We do not allow outside food deliveries
Pizza is available as an add-on option and must be purchased during the initial party room booking
Please bring ready to serve foods such as sandwiches, wraps, fruits, veggies, dessert trays etc.
Plug-in units such as coffee machines and hot plates are not permitted
Food, including loot bag treats, are not permitted outside of the party room. This allows us to keep our town clean
We do not have a freezer on site.
We cannot hold any food or drinks in our fridge due to health and safety protocols. All food must be brought directly into the party rooms
Pinatas, confetti (including in balloons), Cheetos (i.e. cheezies), popcorn, pasta, rice, sticky candy, glitter, gum, and face-painting are NOT permitted in the facility. These items can stain, pose as health hazards, and ruin costumes, toys and require additional clean up time between parties. A fee of $150 will be applied if these items are used during a party. Please respect that they are not permitted in the facility.
Party Rooms
No type of hooks or push pins are permitted on the walls
There will be a surcharge of $150 added to the invoice if hooks, or push pins are used.
All tables must have table coverings. Please bring your own table cloths.
Mini Playtown reserves the right to refuse/cancel your party without prior notice if it is against Mini Playtown’s policy.